What we do with
what you tell us.
Plain language, no boilerplate. This is what happens to your messages and your shipment details when you contact ESE Logistic Solution Limited.
Who we are
ESE Logistic Solution Limited is a customs brokerage and freight forwarding company registered in Ghana (Company Registration No. CS205950925). We operate from Avianca Cargo Village, Block 14, Room 7, Accra International Airport, Accra, and from Tema Main Harbour, Agency Block, Room 1.
This policy explains what we do with information you share with us when you contact us on WhatsApp or use the tools on our website.
What we collect
When you message us on WhatsApp, we receive your WhatsApp number, your WhatsApp profile name, and the content of your messages. If you tell us about a shipment — the type of goods, its value, where it is coming from — we receive that too.
When you use the document checklist tool on our website, nothing is collected or stored. The tool runs entirely in your browser. Information is only sent to us if you choose to send your checklist to us on WhatsApp.
When you visit our website, our hosting provider records standard technical information such as your IP address and browser type, as part of keeping the site running and secure.
How we use it
We use what you send us to answer your questions and to provide clearing, freight forwarding and related services.
Our WhatsApp number is answered by an automated assistant. When you message us, your message is processed by an artificial intelligence service so the assistant can understand your question and reply. To find the right answer, your question is also matched against our own record of how we work — our services, our procedures and our published guidance. That record contains our business information only; it does not contain other customers’ messages.
Some questions are passed to a member of our team, and when that happens they can see your conversation so you do not have to repeat yourself.
We do not use your information for advertising, and we do not sell it.
How long we keep it
WhatsApp conversations are automatically deleted after 30 days.
Where information forms part of a clearing job we have carried out for you, we keep it for as long as required for our business and tax records, and to meet our obligations under Ghanaian law.
Keeping it safe
Conversations are stored with our hosting provider and access is limited to people who need it. No system is completely secure, but we take reasonable steps to protect what you share with us.
Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you have rights over your personal information, including the right to ask what we hold about you, to ask us to correct it, and to ask us to delete it.
To make a request, contact us using the details below.
A note on the assistant
Our WhatsApp number is answered first by an automated assistant. It gives general guidance only. It does not provide official quotes, and any information about duties, taxes or permits is indicative — requirements are confirmed by our team for each shipment. You can ask to speak to a person at any time.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.