Answers first.
A person when it matters.
Message ESE on WhatsApp and an assistant answers straight away — at any hour — about clearing goods with us: what paperwork you need, how the process runs, what we handle and where we are. When something needs a person, our team takes over the same conversation.
Start with a real question.
It knows ESE’s services, our process, and the document requirements for the cargo we clear. Plain language works best — you don’t need reference numbers or the right terminology.
- What documents do I need to clear cosmetics?
- How long does clearing take?
- Do I need FDA approval for food?
- Where are your offices?
- Do you handle personal effects?
It answers, then it hands over.
The moment a question needs a person — pricing, a live shipment, anything specific to your cargo — it says so rather than guessing, and our team picks up the same thread. You never start again.
An example exchange · not a real conversation
- You
What documents do I need to clear cosmetics?
- Assistant
Typically the waybill or Bill of Lading, an attested invoice, a packing list, an Import Declaration Form, and your TIN or GhanaCard PIN. Cosmetics generally need FDA approval as well. We confirm the exact list for your cargo.
- You
How much will the duty be?
- Assistant
Duties are set by the GRA through ICUMS and vary with the value and type of the goods, so I can’t give you a figure. Let me pass this to our team.
- A person takes overESE team
Send us your invoice and packing list and we’ll prepare an official quote for this shipment.
The honest limits.
It doesn’t quote prices
Duties are set per shipment by the GRA through ICUMS, so pricing goes to our team for an official quote.
It doesn’t track live shipments
Ask for a person and we’ll check for you.
It doesn’t have the last word on documents
Document requirements depend on your goods and are confirmed per shipment.
Ask for a person any time.
Say so in the chat and we’ll take it from there — you never have to start again. Or reach the team directly: